Policies

/Policies
Policies 2017-08-17T19:33:34+00:00

Privacy statement

We respect your privacy. Any and all information collected on this secure website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

Hours

Our business hours are Monday through Friday, 9 am – 5:30 pm Central Standard Time. We are closed on all U.S. national holidays. Orders placed outside of these hours will be processed the next business day.

Ordering information

You may order Inland Craft machines and accessories in the following ways:

On this secure website at https://inlandcraft.com
Via email at sales@inlandcraft.com
Over the phone at 1-800-521-8428

Payments

U.S. customers
We accept PayPal and the following credit/debit cards: American Express, Master Card and Visa. We also accept personal checks. If you are paying via check, please mail your check along with your order to Inland Craft, 808 Burr Oak Dr, Westmont, IL 60559. Once we receive the check, we will ship the same day.

Non-U.S. customers
We accept PayPal and the following credit/debit cards, only if the billing address matches the credit card address: American Express, Master Card and Visa.

Shipping methods

U.S. customers
We offer USPS and UPS. By default, we always ship either USPS Priority Mail (if your order is small enough and contains no liquids) or UPS Ground unless a special service request is made. If you need a service other than our default shipping methods, we offer USPS Express Mail, UPS 3-Day Select™, 2nd Day Air® and Next Day Air®. NOTE: If your order is over $50, you receive free ground shipping, either UPS or USPS (valid only for the lower 48 states). UPS does NOT ship to a P.O. box address.

Non-U.S. customers
We offer USPS Express mail.

Order fulfillment time

U.S. customers
We try our best to ship within 24 hours of receipt of your order; however, shipping is subject to order volumes and will be processed in the order placed. UPS 3-Day Select, 2nd Day Air and Next Day Air orders must be received by 12pm Central Standard Time or they will go out the following business day.

Non-U.S. customers
We ship once we have all of the required customs details and shipping information in place. This process usually takes a few days from the time of your order.

Tracking numbers

When your order is ready to ship, we will send you an email using the email you provided us when you placed the order letting you know the date we are shipping and your tracking number so you know exactly when to expect your goods.

Backorders

If for some reason a product that you ordered is on backorder, we will notify you right away using the email address or phone number you provide us at checkout. We will also let you know the lead time.

Damaged shipment

If your package arrives damaged, please notify us right away. We will then file a claim with the shipping carrier and provide a replacement shipment for you.

Return policy

If you are not completely satisfied with your purchase, you may return the item within 45 days of receiving it for an exchange or credit. Shipping charges will NOT be credited. Items should be in their original packaging and unused. Used returns are subject to a re-stocking fee to be determined upon inspection. Before returning, please call to inform us of the return. When returning, enclose the original invoice and the reason for the return with the items you are returning.

Customer service

We pride ourselves on providing our customers with excellent service. We believe in building a relationship with you and assisting you in every way possible. If you ever have a question, concern or want to talk lapidary, feel free to contact us through phone or email.